Each of our locations has a showroom and a warehouse. To experience the quality of our cabinets and explore the available styles customers are encouraged to visit a DL Cabinetry location closest to them. Our expert sales and design staff are ready to assist you with inquiries and placing orders. Visit our Contact Us page to find a showroom nearest you.
Sample Cabinet Doors
To ensure the finish and style of our cabinets meet your expectations, we strongly advise ordering door samples before making a cabinet purchase. Door samples are available for all of our cabinet styles and are 100% refundable (excluding shipping charges).
Design Layout Services
DL Cabinetry creates design layouts based on measurements provided by our customers. We are not responsible or liable for the accuracy of the measurements provided. We kindly ask you to carefully review all completed design layouts and the itemized orders provided to you to ensure their accuracy. Our goal is to provide a response to design requests within two to three business days; however response times may vary. Please note that DL Cabinetry is happy to collaborate directly with clients of our authorized dealers on a project/layout design, however, a consultation fee of 15% of the total order will be applied for this service.
Individual Cabinet Doors and Drawer Fronts
Unfortunately, we do not sell individual doors or drawer fronts for cabinets. If you need a new door or drawer, a complete cabinet would have to be purchased.
We do not offer a cabinet refacing service. In most cases, replacing your cabinets is the more affordable option.
Accepted Payment Options
We accept MasterCard, Visa, Discover, and American Express. Cashier's and personal checks are accepted for in store purchases only, and require 24-48 hours to clear before products can be released.
Credit Card Payments
Your credit card must be authorized before processing your order, this means your card will be charged at the time the order is placed. Full payment is required before the products can be released or prepared for shipping.
Sales tax is assessed on all orders shipped throughout the U.S. The states listed below do not charge sales tax.
Change or Cancel an Order
Please Contact Us immediately to process changes or cancellations to your order. Changes and cancellations must be completed within 24 hours after placing the order. Changes or cancellations made after 24 hours are subject to our Returns policy.
Lead Time for In-Stock Items
If all of the items necessary to fulfill your order are in stock, you can pick-up the order the next business day. Orders that require shipping will be dispatched within 3 to 5 business days after payment is received. Please note you have a 24-hour window to cancel or make changes to your order before it is prepared for shipping.
On occasion an item may be out of stock. Unless requested, orders are not shipped until the out-of-stock item(s) arrive in our warehouse. This allows us to ship the full order at one time. However, you may Contact Us within 24-hours after placing your order to discuss the additional options listed below.
Ship the available item(s) immediately and the out-of-stock item(s) once they become available. Additional shipping charges may apply.
Replace the out-of-stock item(s) with an item that is in-stock and proceed with shipping the order. If the cost of the replacement item is more than the original item purchased, you are responsible for paying the difference. Conversely, if the replacement item costs less than the original item purchased, you will receive a refund for the price difference.
Cancel the out-of-stock item(s) altogether.
Lead Time for Out-of-Stock Items
When an item is out of stock, we transfer the required item from another location to the shipping or pick up address specified on the order. Generally, this process takes 2 to 3 weeks to complete. The ETA given at the time the order is placed should not be considered a precise date of arrival. Customers will be notified via email once the out-of-stock item(s) have arrived.
If an item is out of stock at all of our locations, the item is considered to be on backorder. Customers may purchase backordered items; however backordered items are subject to manufacturing and/or shipping delays. The ETA given at the time the order is placed should not be considered a precise date of arrival. Customers will be notified via email once the backordered item(s) have arrived.
Changing the Shipping Address
If you need to change the shipping address for your order, please Contact Us immediately. If you fail to notify us regarding the address change before the order ships out, shipping charges cannot be refunded. If your order has already shipped, the freight company may impose a rerouting fee to change or modify the shipping address. You are responsible for fees imposed by the freight company to reroute your order.
When to Expect Your Order
Transit times from the warehouse to your delivery location may vary. Typically, transit times range from 1 to 6 business days. Once your order has been shipped, you will receive an email containing tracking information. Please use the tracking details provided to keep up to date on the status of your order.
Orders Requiring Multiple Shipments
We operate multiple warehouses throughout the U.S. In an effort to cut down on shipping costs our goal is to ship the entire order at one time. However, under certain circumstances some items may need to ship from different locations. In such cases, once the items are dispatched, you will receive multiple shipping confirmation emails. Please use the tracking details provided to keep up to date on the status of your order.
Receiving a Freight Shipment or Parcel
When orders are shipped via a freight company, you will receive an email containing tracking information. You can use the tracking details to make sure someone is present at the job site during the delivery. Failure to have someone present at the time of delivery, will result in the shipment being rescheduled, and re-delivery fees may be incurred. If your order is shipped via FedEx, UPS, or with another small parcel carrier, you are not required to have someone present during delivery. The package(s) will be left if no one is available to receive it.
Orders such as full kitchens and large size cabinets are transported using a freight carrier. After placing your order, you will have the option to select the carrier that suits your preferences. If your order does not require a freight carrier, you will have the option to select the parcel carrier that suits your preferences.
Parcel Shipping (UPS, FedEx)
Considering the dimensions, weight, and delicate characteristics of certain cabinets, we rarely use UPS, FedEx, or other small parcel carriers for shipping. Certain cabinets are more prone to damage during transit. Unless they can’t be placed securely on a pallet, we refrain from shipping them via a small parcel carrier. If your order can be shipped via a small parcel carrier, carrier options will be listed when selecting the shipping method for your order.
Lift Gate Service
The lift gate functions similarly to an "elevator" on the rear of the freight truck. A lift gate allows pallets to be lowered to the ground for easier unloading. If you do not have a loading dock or forklift available to unload the pallets from the truck, please choose the option to include the lift gate service when requesting a shipping quote for your order. This will ensure the necessary equipment is provided to facilitate the unloading process. Please note, for certain orders a lift gate cannot be used due to the size of the pallets used for delivery.
Unloading Freight Shipments
Due to their substantial size and weight, some cabinets may require multiple people to assist during the unloading process. We highly recommend that you have one or two additional people available to help with this task. The delivery driver is employed by the freight companies and, for insurance reasons, are unable to provide assistance with unloading the cabinets.
Inspecting Freight Shipments and Noting Damaged or Missing Items
The Proof of Delivery slip is the most important document given to you when you receive your shipment. Make sure to note the driver’s copy and your copy for missing or damaged items.
All boxes undergo an inspection to ensure they are in good condition before they leave our facility. Once the freight carrier picks up the shipment, they assume responsibility for damages that occur during transit. Freight carriers will approve replacements for damaged or missing items only when the damaged or missing item(s) are noted on the driver’s copy of the Proof of Delivery slip.
Take photographs of the pallet(s) and/or loose packages as they are being unloaded from the back of the truck. It is important to capture this image even if the shipment appears to be undamaged, as it can be beneficial in case any issues arise.
Conduct a thorough piece count upon receiving your order to ensure that all of the items expected in the shipment are present (some orders may require multiple shipments). Items such as crown molding or fillers may be packaged together. If possible, verify all pieces are accounted for by opening accessory boxes in the presence of the driver. If you are unable to locate an item, document it on the Proof of Delivery slip. Additionally, note broken or damaged shrink wrap upon delivery. It is crucial to note missing and damaged items on the driver's copy of the Proof of Delivery. Failure to report missing items or damages on the proof of delivery slip will prevent us from re-shipping those items at no additional charge.
Carefully inspect each box for any visible damage. The trucking company is obligated to allow you to examine the exterior of each box. You do not need to open every box; simply check the outside for any signs of cracks, dents, holes, or other damage. Although uncommon, If the driver refuses to wait for you to inspect the boxes, please contact the trucking company immediately. The contact information for the trucking company can be found on the shipping paperwork. Explain that it is necessary that you make notes regarding visible damage on the proof of delivery slip, and the driver is being uncooperative. Or you may Contact Us directly for assistance. If you receive damaged items, please do not refuse them. Instead note the damaged items on the driver's copy of the Proof of Delivery. Failure to report damaged items on the proof of delivery slip will prevent us from re-shipping those items at no additional charge.
Keep all damaged products including packaging & shipping materials. Do not assemble or modify damaged items in any way. As part of the claim’s investigation process, the shipping company may require an inspection of the damaged items. You may discard these items after the inspection is complete. To receive updates regarding an ongoing claim investigation, please do not hesitate to Contact Us.
Damage to Small Parcel Shipments (UPS, FedEx, etc.)
Thoroughly inspect all small parcel boxes within 48 hours of delivery and Contact Us immediately to report damaged or missing pieces. It is crucial to report such issues within this time-frame; carriers will not accept claims for damage or missing pieces beyond the 48-hour window. If you fail to report damaged or missing pieces within the specified time-frame, you will be responsible for re-ordering and paying for the missing or damaged items.
You have five (5) days to inspect all cabinet and accessory boxes. During this time, please carefully check for damages, defects, or missing items. To be eligible for repair or replacement in accordance with our Warranty, it is essential to report damaged, defective, or missing items to our customer service team within five (5) days from the date the order is received. If you come across any such issues, promptly Contact Us.
Local Pick Up
Items approved for pickup will be listed on the paperwork provided by DL Cabinetry. If you plan to pick up some items later, please inform a DL Cabinetry associate at the time of pick up prior to requesting a printed copy. Before signing the paperwork, please confirm that you have received all listed items. If anything is missing, please let a DL Cabinetry associate know so it can located or notated on the paperwork and scheduled for pick up at a later date. Please note that DL Cabinetry will not accept responsibility or liability for missing items that have been signed for, indicating they have been received by the customer or customer’s representative.
Please Contact Us to initiate a return. We will provide you with the return shipping address, and a Return Merchandise Authorization (RMA). The RMA paperwork must be included with the item(s) being returned. All items should be returned in their original packaging.
Cabinets that have not been assembled, and accessories that have not been modified are eligible for return and a full refund (100%).
Assembled cabinets are eligible for return, less a 30% restocking fee.
Products not manufactured by DL Cabinetry, or products that have been modified, customized, or previously installed are ineligible for return.
Return shipping costs are the customers responsibility. Shipping charges paid for the original order are non-refundable. Contact Us if you need assistance with obtaining freight quote to return items.
Storing Assembled Product
Should you choose to have your products assembled by DL Cabinetry, you will have one week from the scheduled assembly date to pick up your assembled product from the warehouse. A Storage Fee of $20 per day will be assessed on any assembled order that is picked up outside of the one week pick up window.
If You Receive an Incorrect Item
If you receive an incorrect cabinet or accessory, please Contact Us immediately. For verification purposes, we may require pictures or other documentation. We will arrange for the correct items to be shipped as quickly as possible. If necessary, we will provide you with a return shipping label.
Compensation for Delays or Repairs
DL Cabinetry accepts responsibility for providing replacement parts when needed. However, we are unable to provide reimbursement for additional costs incurred due to delays or required repairs of damaged products.
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