Cancel or change an order

Please Contact Us immediately to process cancellations or changes to your order. All cancellations and changes to orders must be completed within 24 hours. Cancellations or changes after 24 hours are subject to our Return Policy.

Change a shipping address after the order is placed

If you need to change the shipping address for your order, please Contact Us immediately. A "re-routing fee" may be imposed by the freight company to change or modify the address after your order has already been shipped. You will be responsible for any fees imposed by the freight company to do so. Please note that if we are not notified of the address error before the order ships out of our facility, we will not provide a refund for the shipping charges.

Accepted payment options

We accept MasterCard, Visa, Discover, and American Express. If the order is paid for in-store we will also accept a Check or a Cashier's Check which will require 24 - 48 hours to clear before any products can be released to you.

Sales tax

Sales tax will be applicable for orders shipped to all states, except for the following states that do not impose sales tax:

Alaska
Delaware
Montana
New Hampshire
Oregon

Individual cabinet doors and drawer fronts

Unfortunately, we do not sell individual doors or drawer fronts for cabinets. In the event that you need either, a complete cabinet would have to be purchased.

Cabinet refacing

We do not offer a cabinet refacing service. In most cases, replacing your cabinets is a more affordable option to refacing.

Small parcel shipping (UPS, FedEx, etc.)

Considering the dimensions, weight, and delicate characteristics of certain cabinets, we rarely use UPS, FedEx, or other small parcel carriers for shipping. We have identified specific items that are more prone to damage during transit and typically refrain from shipping them unless they are securely placed on a pallet. If your order is capable of shipping via a small parcel carrier, you will see these carriers as available options when selecting the shipping method for your order.

Charging credit cards

Your credit card must be authorized before processing your order, which means your card will be charged at the time the order is placed. Full payment of your order is required before the products can be prepared for shipping or released.

Out of stock items

In certain instances, some of your items may be out of stock. If this occurs we will wait until the items needed to complete the order are received, then we will ship the full order. However, you may contact us within the 24-hours of placing the order to discuss these additional options:

Ship the currently available items immediately and the out-of-stock item(s) separately once they become available. Please note that additional shipping charges may apply.
Substitute the out-of-stock item(s) with an alternative item that is currently in stock and proceed with shipping the order. If the substituted items result in a higher cost, you will be responsible for paying the difference. Conversely, if the substituted items are of lesser cost, you will receive a refund for the price difference.
Cancel the out-of-stock item(s) altogether.

Typical lead time for in stock items

If all the items necessary to fulfill your order are available at a specific location, you can pick up the order on the next business day. Alternatively, if shipping is required, the order will be dispatched within 2 to 3 business days after payment. Please note that you have a 24-hour window to cancel or make changes to your order before we commence the shipping preparation process.

Typical lead time for out of stock items

If we are out of stock on an item at a location, we will transfer the required inventory from another location to the shipping or pick up location. Generally this process takes between 2 to 3 weeks to complete. Any estimated time of arrival given at the time the order is placed should not be considered a precise date. Customers will be notified via email once the out of stock items have arrived.

Items on backorder

If we are completely out of stock on an item at all locations, it is considered to be on backorder. You can purchase an item that is on backorder, however manufacturing and/or shipping delays may arise. Any estimated time of arrival given at the time the order is placed should not be considered a precise date. Customers will be notified via email once any items on backorder have arrived.

When to expect your order to arrive after shipping

The transit times from the warehouse to your delivery location may vary based on factors such as the shipping warehouse and freight company involved. Typically, this transit period ranges from 1 to 6 business days. Once your order has been shipped, you will receive an email containing tracking information. Please use the provided tracking details to stay informed about the current shipping status of your order.

Your order may require multiple shipments

We operate multiple warehouses throughout the USA. Although our aim is to ship your entire order in one shipment, certain circumstances may necessitate shipping items from different warehouses. In such cases, you will receive multiple shipping confirmation emails once the items have been dispatched. Please use the provided tracking details to stay informed about the current shipping status of your order.

Showroom locations

Our locations typically consist of a showroom along with an accompanying warehouse. We encourage you to visit any of our locations to personally experience the quality of our cabinets and explore the available styles before making a purchase. Our dedicated sales and design staff are present at each location and are ready to assist you with any inquiries you may have. If you prefer shopping in-store, they can also assist you with placing an order. Please visit our Contact Us page to find a showroom closest to you.

Cabinet sample doors

Yes, we offer refundable sample doors of all of our cabinet styles. To ensure that the finish and style meet your expectations, we strongly advise ordering door samples before making any cabinet purchases. This allows you to assess the exact appearance and characteristics of the samples before finalizing your decision.

Design layout services

DL Cabinetry creates design layouts based on measurements provided by our customers. It's important to note that DL Cabinetry cannot be held responsible or liable for the accuracy of the measurements provided. We kindly ask you to carefully review the design layout and the itemized order to ensure its accuracy. Typically, we aim to provide a response to your design request within two to three business days, although response times may vary depending on your location.

Requirements for receiving a delivery or package

For shipments handled by a freight company, you will receive an email containing tracking information once your order has been shipped. Please use the provided tracking details to ensure someone is present at the job site during the delivery. Failure to have someone available may result in the freight company being unable to deliver the order, leading to a re-delivery fee being charged. However, if your order is shipped via FedEx, UPS, or with another small parcel carrier, there is no requirement for someone to be present during delivery. The package(s) will be left even if no one is available at the time.

Shipping carrier selection

Full kitchen and larger cabinet orders will be transported using a common freight carrier. During the order placement process, you will have the opportunity to select the specific freight carrier that suits your preferences. Smaller orders that can be shipped with a small parcel carrier will also be presented during the selection process.

Shipping lift gate service

The lift gate functions similarly to an "elevator" on the rear of the freight truck, allowing pallets to be lowered to the ground for easier unloading. If you do not have a loading dock or forklift available to unload the pallets from the truck, please choose the option to include the lift gate service when requesting a shipping quote for your order. This will ensure that the necessary equipment is provided to facilitate the unloading process. Please note that there are certain orders for which a lift gate cannot be used due to the size of the pallets used for delivery.

Unloading a freight shipment

Due to their substantial size and weight, some cabinet may require multiple people to assist during the unloading process. It is highly recommended to have one or two additional people available to help with this task. Please note that the delivery drivers are employed by the freight companies and, for insurance reasons, they are unable to provide assistance with unloading the cabinets.

Inspecting a freight shipment and notating damage or missing items

Before shipping, all boxes undergo an inspection to ensure their condition. Once the trucking company picks up your order, they assume responsibility for any damages that occur in transit and will only approve replacements if the damages are noted on all copies (especially the drivers copy) of the proof of delivery slip provided to you by the carrier.

Take photographs of the pallet(s) and/or loose packages as they are being unloaded from the back of the truck. It is important to capture this image even if the shipment appears to be undamaged, as it can be beneficial in case any issues arise in the future.
Conduct a thorough piece count upon receiving your order and ensure that all the items expected in this shipment are present (please note some orders may require multiple shipments). Some items may be packaged together, such as crown molding or fillers. If possible, kindly open any accessory boxes in the presence of the driver to verify that all pieces are accounted for. In the event that you are unable to locate an item, please document this on the proof of delivery that the driver will ask you to sign. Additionally, please make a note if the shrink wrap is broken or damaged upon delivery. It is crucial to note any missing items on the driver's copy of the proof of delivery. Failure to report shortages on the proof of delivery will prevent us from being able to re-ship those items at no additional charge.
Carefully inspect each box for any visible damage. The trucking company is obligated to allow you to examine the exterior of each box. You do not need to open every box; simply check the outside for any signs of cracks, dents, holes, or other damage. If the driver refuses to wait for you to inspect the boxes, please contact the trucking company immediately. Explain that it is necessary to note any visible damage on the proof of delivery, and mention if the driver is being uncooperative (although this is uncommon). The contact information for the trucking company can be found on the shipping paperwork. During business hours, you can also Contact Us directly for assistance. If you receive any damaged items, please do not refuse them. Instead note any damaged items on the driver's copy of the proof of delivery. Failure to report damages on the proof of delivery will prevent us from being able to re-ship those items at no additional charge.
Keep all damaged products and their shipping/packing materials. Do not assemble or modify these items in any way. The shipping company may require these materials to be inspected as a part of a claim investigation. You may discard these items after the inspection is complete. To receive updates on any ongoing claims investigation, please do not hesitate to Contact Us.

Damage to small parcel shipments (UPS, FedEx, etc.)

Please thoroughly inspect all small parcel boxes within 48 hours of delivery and promptly Contact Us to report any damage or missing pieces. It is crucial to report such issues within this time-frame, as carriers will not accept any claims for damage or missing pieces beyond the 48-hour window. If you fail to report within the specified time-frame, you will be responsible for re-ordering the necessary items.

Concealed damage

Please ensure that you open and inspect all cabinet and accessory boxes within a period of 5 days. During this time, please carefully check for any damages, defects, or missing items. If you come across any such issues, please promptly Contact Us to notify our customer service team. To be eligible for repair or replacement in accordance with our warranty, it is essential that any damaged, defective, or missing items are reported to our customer service team within a maximum of 5 days from the date of receiving the products. Please ensure that you notify us within this time-frame to avail of the appropriate resolution under our warranty policy.

Returns

Please Contact Us to initiate a return. We will provide you with the return shipping address, as well as a return merchandise authorization (RMA) to be included with the item(s) being returned. All items should be returned in their original packaging. All return shipping costs will be your responsibility, and the shipping charge you paid when placing the order are non-refundable. You may Contact Us for assistance obtaining a return shipping quote.

Cabinets that have not been assembled, as well as accessories that have not been modified are eligible for return and full refund (100%). Cabinets that have been assembled are eligible for return less a 30% restocking fee. Please note that products not manufactured by DL Cabinetry, as well as products that have been modified, customized, or previously installed are ineligible for return.

If you receive an incorrect item

In the event that you receive an incorrect cabinet or accessory, please Contact Us immediately. We will promptly arrange for the correct items to be processed and shipped as quickly as possible. Please be aware that we may require pictures or other documentation to verify the issue, and if necessary, we will provide you with a shipping label for the return of the incorrect item(s).

Compensation for delays or repairs

DL Cabinetry will accept responsibility for providing replacement parts if needed. However, we are unable to provide reimbursement for any additional costs incurred due to delays or required repairs of damaged products.